Support

Stuck? We’ll help you out

One small team, real answers. We usually reply within two business days. We’ll always respond to questions about your data within thirty days.

  • Help with the game

    Is something not working, has a purchase not shown up or are you stuck on a level? This is the address you’ll also find in the app and app stores.

    [email protected]

  • General enquiries and media

    Questions about the game or Olympheon, partnerships, and anything else that doesn’t quite fit elsewhere.

    [email protected]

  • Privacy and your data

    Accessing, correcting or deleting your data, and questions about our privacy policy. We’ll respond within thirty days.

    [email protected]

  • Security

    Found a vulnerability? Let us know here and we’ll look into it. Please give us time to fix it before publishing any details.

    [email protected]

All addresses end in @wordswithmia.com and reach the same team, so feel free to choose whichever one fits best.

Most requested

Most people can sort these out themselves

If your question isn’t here, just send us an email. Include your language, your device and, for purchases, the store you bought it from.

  • Cancel a subscription

    Thuispas and Wereldpas are managed through your app store, not by us. Cancel in the App Store (Settings > your name > Subscriptions) or Google Play (Subscriptions). Your pass will keep working until the end of the period you’ve already paid for.

  • Restore purchases on a new device

    Use "Restore Purchases" in the app. Make sure you’re signed in with the same Apple or Google account you used for the purchase, otherwise the store won’t be able to find it.

  • Bring your progress with you

    Link your profile to an Olympheon account (Sign in with Apple or Google). Your stamps, Sparky and progress will then follow you to every device you sign in on.

  • A puzzle book that won’t open

    Puzzle books are one-off purchases and yours to keep. If one isn’t working, email the name of the book and the store you bought it from to our support address. Including proof of purchase will help us sort it out faster.

  • Turn off usage statistics

    In the app, go to Settings > Usage Statistics. The game will keep working as usual, we’ll simply stop measuring how you play.

  • Withdraw advertising consent

    In the app, go to Settings > Privacy > Advertising Privacy Choices. On iOS, you can also go to Settings > Privacy & Security > Tracking.

  • Delete your account

    Send a message to [email protected] from the email address linked to your account. We’ll then delete your account and progress. We can’t reverse purchases tied to your app store account.

  • A word that isn't being accepted

    The word lists for each language come from public sources and aren't perfect. If a word is missing, email us the language and the word, and we'll include it in a future batch update.

All frequently asked questions →How much the passes cost →

Mia and Mio with letter blocks

The studio

Words with Mia is a game by Olympheon

One Olympheon account for all our games, so your name, friends and progress come with you across Words with Mia, Mio Path and SudoMio. Want to see what else we're working on? Visit olympheon.com.

Company
OLYMPHEON B.V.
Address
Oude Apeldoornseweg 45-067, 7333 NR Apeldoorn
Chamber of Commerce
42110578
VAT ID
NL869778808B01

Privacy policy →Terms of use →