Support and contact

Stuck? We’re here to help. A small team, real answers. We usually reply within two working days. We always respond to questions about your data within thirty days.

Email support

Contact

  • Help with the game

    Is something not working, has a purchase failed to appear or are you stuck on a level? This is the address also listed in the app and the app stores.

    support@wordswithmia.com

  • General and press enquiries

    Questions about the game or Olympheon, partnerships, and anything that doesn't quite fit elsewhere.

    info@wordswithmia.com

  • Privacy and your data

    Requests to access, correct or delete your data, and questions about the Privacy Policy. We reply within thirty days.

    privacy@wordswithmia.com

  • Security

    Found a vulnerability? Report it here and we’ll look into it. Please give us time to fix it before publishing any details.

    security@wordswithmia.com

What is your question about?

Your number

?

Desk 1 · Contact

support@wordswithmia.com

We usually reply within two working days

All addresses end in @wordswithmia.com and reach the same team, so feel free to choose the one that fits best.

Most requested

Most people can sort these out themselves. If your question isn't covered here, just send us an email. Please include your language, your device and, for purchases, the store where you bought it.

  1. Cancel a subscription

    Home Pass and World Pass are managed through your app store, not by us. Cancel through the App Store (Settings > your name > Subscriptions) or Google Play (Subscriptions). Your pass will keep working until the end of the period you have already paid for.

  2. Restore purchases on a new device

    Use "Restore purchases" in the app. Make sure you sign in with the same Apple or Google account you used for the purchase, otherwise the store won't be able to find it.

  3. Transfer your progress

    Link your profile to an Olympheon account (Continue with Apple or Google). Your stamps, Sparky and progress will then follow you to every device you sign in on.

  4. A puzzle book that won't open

    Puzzle books are one-off purchases and yours to keep. If one isn't working, email the support address with the name of the book and the store where you bought it. Including proof of purchase will help us sort it out more quickly.

  5. Turn off usage statistics

    In the app, go to Settings > Privacy > Usage statistics. The game will carry on working as normal, but we will no longer collect data about how you play.

  6. Withdraw consent for advertising

    In the app, go to Settings > Privacy > Ad privacy choices. On iOS, you can also go to Settings > Privacy & Security > Tracking.

  7. Delete your account

    Send a message to privacy@wordswithmia.com from the email address linked to your account. We will then delete your account and your progress. We can't reverse purchases linked to your app store account.

  8. A word that isn't being accepted

    The word lists for each language come from public sources and aren't perfect. If a word is missing, email us the language and the word. We'll add them in batches in a future update.

All frequently asked questions →How much the passes cost →

The studio

Words with Mia is a game by Olympheon

One Olympheon account for all our games: your name, friends and progress travel with you between Words with Mia, Mio Path and SudoMio. To see what else we're working on, visit olympheon.com.

Company
OLYMPHEON B.V.
Chamber of Commerce number
42110578
VAT ID
NL869778808B01

Privacy policy →Terms of use →