Support

Stuck? We’re here to help

We’re a small team, and you’ll always get a real answer. We usually reply within two business days. We’ll respond to questions about your data within thirty days.

  • Game support

    Is something not working, did a purchase fail to come through, or are you stuck on a level? This is the same address listed in the app and the app stores.

    [email protected]

  • General inquiries and press

    Questions about the game or Olympheon, partnership inquiries, and anything else that doesn’t quite fit elsewhere.

    [email protected]

  • Privacy and your data

    Request access to, correction of, or deletion of your data, or ask us about our Privacy Policy. We’ll respond within thirty days.

    [email protected]

  • Security

    Found a vulnerability? Report it here and we’ll look into it. Please give us time to fix it before publishing any details.

    [email protected]

All addresses end in @wordswithmia.com and reach the same team, so feel free to choose whichever one seems like the best fit.

Most requested

Most people can sort these out themselves

If your question isn’t listed here, just send us an email. Include your language, your device, and, for purchase-related questions, the store where you made the purchase.

  • Canceling a subscription

    Thuispas and Wereldpas subscriptions are managed through your app store, not through us. Cancel in the App Store (Settings > your name > Subscriptions) or in Google Play (Subscriptions). Your pass will keep working until the end of the period you’ve already paid for.

  • Restoring purchases on a new device

    Select "Restore Purchases" in the app. Make sure you’re signed in with the same Apple or Google account you used for the purchase, or the store won’t be able to find it.

  • Taking your progress with you

    Link your profile to an Olympheon account by signing in with Apple or Google. Your stamps, your flame, and your progress will then follow you to every device where you sign in.

  • A puzzle book that won’t open

    Puzzle books are one-time purchases and stay yours. If one isn’t working, email the name of the book and the store where you bought it to our support address. Including proof of purchase will help us resolve it faster.

  • Turning off usage analytics

    In the app, go to Settings > Usage Analytics. The game will keep working as usual. We’ll simply stop collecting data about how you play.

  • Withdrawing consent for advertising

    In the app, go to Settings > Privacy > Ad Privacy Choices. On iOS, you can also go to Settings > Privacy & Security > Tracking.

  • Deleting your account

    Send a message to [email protected] from the email address linked to your account. We’ll delete your account and your progress. We can’t reverse purchases tied to your app store account.

  • A word that isn’t accepted

    The word lists for each language come from public sources and aren’t perfect. If a word is missing, email us the language and the word. We’ll include submissions in a future batch update.

All frequently asked questions →How much the passes cost →

Mia and Mio with letter blocks

The studio

Words with Mia is a game by Olympheon

One Olympheon account for all our games: your name, friends, and progress carry over between Words with Mia, Mio Path, and SudoMio. Curious what else we’re working on? Visit olympheon.com.

Company
OLYMPHEON B.V.
Address
Oude Apeldoornseweg 45-067, 7333 NR Apeldoorn
Chamber of Commerce
42110578
VAT ID
NL869778808B01

Privacy policy →Terms of use →