Support

Stuck? We’re here to help

One small team, real answers. We usually reply within two business days. We’ll always respond to questions about your data within thirty days.

  • Help with the game

    Is something not working, did a purchase not come through, or are you stuck on a level? This is the address listed in the app and the app stores.

    [email protected]

  • General inquiries and press

    Questions about the game or Olympheon, partnership inquiries, and anything that doesn’t quite fit elsewhere.

    [email protected]

  • Privacy and your data

    Request access to, correction of, or deletion of your data, or ask us about our Privacy Policy. We’ll respond within thirty days.

    [email protected]

  • Security

    Found a vulnerability? Report it here and we’ll look into it. Please give us time to fix it before publishing any details.

    [email protected]

All addresses end in @wordswithmia.com and reach the same team, so feel free to choose the one that fits best.

Most requested

Most people can sort these out themselves

If your question isn’t listed here, just send us an email. Please include your language, your device and, for purchases, the store where you bought it.

  • Cancel a subscription

    Thuispas and Wereldpas are managed through your app store, not through us. Cancel in the App Store (Settings > your name > Subscriptions) or Google Play (Subscriptions). Your pass will keep working until the end of the period you’ve already paid for.

  • Restore purchases on a new device

    Use "Restore Purchases" in the app. Make sure you’re signed in with the same Apple or Google account you used for the purchase, or the store won’t be able to find it.

  • Bring your progress with you

    Link your profile to an Olympheon account using Sign in with Apple or Google. Your stamps, streak flame and progress will then follow you to every device where you sign in.

  • A puzzle book won’t open

    Puzzle books are one-time purchases and yours to keep. If one isn’t working, email the name of the book and the store where you bought it to our support address. Including proof of purchase will help us sort it out faster.

  • Turn off usage statistics

    In the app, go to Settings > Usage Statistics. The game will keep working as usual, but we’ll stop collecting information about how you play.

  • Withdraw advertising consent

    In the app, go to Settings > Privacy > Ad Privacy Choices. On iOS, you can also use Settings > Privacy & Security > Tracking.

  • Delete your account

    Send a message to [email protected] from the email address linked to your account. We’ll delete your account and your progress. We can’t reverse purchases tied to your app store account.

  • A word that isn’t accepted

    The word lists come from public sources for each language and aren’t perfect. If a word is missing, email us the language and the word, and we’ll include it in a future batch update.

All frequently asked questions →How much the passes cost →

Mia and Mio with letter blocks

The studio

Words with Mia is a game by Olympheon

One Olympheon account for all our games. Your name, friends, and progress come with you across Words with Mia, Mio Path, and SudoMio. Curious about what else we’re working on? Visit olympheon.com.

Company
OLYMPHEON B.V.
Address
Oude Apeldoornseweg 45-067, 7333 NR Apeldoorn
Chamber of Commerce number
42110578
VAT ID
NL869778808B01

Privacy policy →Terms of use →