Support
Stuck? We’re here to help
A small team, real answers. We usually reply within two working days. We always respond to questions about your data within thirty days.
Help with the game
Is something not working, has a purchase failed to appear or are you stuck on a level? This is the address also listed in the app and the app stores.
[email protected]General and press enquiries
Questions about the game or Olympheon, partnerships, and anything that does not quite fit elsewhere.
[email protected]Privacy and your data
Requests to access, correct or delete your data, and questions about the Privacy Policy. We reply within thirty days.
[email protected]Security
Found a vulnerability? Report it here and we’ll look into it. Please give us time to fix it before publishing any details.
[email protected]
All addresses end in @wordswithmia.com and reach the same team, so feel free to choose the one that fits best.
Most requested
Most people can sort these out themselves
If your question is not covered here, just send us an email. Please include your language, your device and, for purchases, the store where you bought it.
Cancel a subscription
Home Pass and World Pass are managed through your app store, not by us. Cancel through the App Store (Settings > your name > Subscriptions) or Google Play (Subscriptions). Your pass will keep working until the end of the period you have already paid for.
Restore purchases on a new device
Use "Restore Purchases" in the app. Make sure you sign in with the same Apple or Google account you used for the purchase, otherwise the store will not be able to find it.
Transfer your progress
Link your profile to an Olympheon account by signing in with Apple or Google. Your stamps, Sparky and progress will then follow you to every device you sign in on.
A puzzle book that will not open
Puzzle books are one-off purchases and yours to keep. If one is not working, email the support address with the name of the book and the store where you bought it. Including proof of purchase will help us sort it out more quickly.
Turn off usage statistics
In the app, go to Settings > Usage Statistics. The game will carry on working as normal, but we will no longer collect data about how you play.
Withdraw consent for advertising
In the app, go to Settings > Privacy > Ad Privacy Choices. On iOS, you can also go to Settings > Privacy & Security > Tracking.
Delete your account
Send a message to [email protected] from the email address linked to your account. We will then delete your account and your progress. We cannot reverse purchases linked to your app store account.
A word that isn't being accepted
The word lists for each language come from public sources and aren't perfect. If a word is missing, email us the language and the word. We'll add them in batches in a future update.
OLYMPHEONThe studio
Words with Mia is a game by Olympheon
One Olympheon account for all our games: your name, friends and progress travel with you between Words with Mia, Mio Path and SudoMio. To see what else we're working on, visit olympheon.com.
- Company
- OLYMPHEON B.V.
- Chamber of Commerce number
- 42110578
- VAT ID
- NL869778808B01